Home and Lawn Hero Terms of Service
Effective Date: 2/27/2026
Last Updated: 2/27/2026
1. Introduction
These Terms of Service (“Terms”) govern the use of services provided by Lawn Hero LLC, doing business as Home and Lawn Hero (“Company,” “we,” “our,” or “us”). By using our services, including our SMS/text messaging communications, you agree to these Terms.
If you do not agree with these Terms, you should not use our services.
2. Company Information
Legal Name: Lawn Hero LLC
DBA: Home and Lawn Hero
Business Address:
9358 Vineyard Grove Lane NE
Leland, NC 28451
Phone:
252-333-2490
910-800-8889
Email:
billing@nclawnhero.com
john@nclawnhero.com
Website: https://nclawnhero.com
3. Description of Services
Home and Lawn Hero provides lawn care, landscaping, and related property maintenance services in North Carolina and South Carolina.
These services may include scheduling, service updates, billing, and customer communications via phone, email, and SMS.
SMS Messaging Terms (A2P Compliance Section)
4. Messaging Program Name
Text messages are sent by:
Lawn Hero LLC dba Home and Lawn Hero
5. Program Description
Our messaging program is used to communicate with customers regarding:
- Appointment reminders
- Service confirmations and updates
- Estimates and invoices
- Billing notifications
- Customer support
- Promotional offers and service announcements
6. Message Frequency
Message frequency varies based on services requested and seasonal activity. Customers may receive approximately:
1–4 messages per month, depending on service activity, though frequency may increase during active service periods.
7. Message & Data Rates
Message and data rates may apply.
Standard carrier fees may be charged by your mobile provider.
8. Opt-In Methods
Customers may opt in to receive SMS messages by:
- Providing their phone number during service inquiries
- Requesting a quote
- Joining our mailing list
- Providing verbal consent
- Submitting a contact form on our website
- Engaging in direct communication with our team
By providing your phone number and consenting, you agree to receive SMS communications as described above.
9. Opt-Out Instructions
You may unsubscribe from SMS communications at any time by replying:
STOP – to opt out
HELP – for assistance
After sending STOP, you will receive confirmation of your opt-out. You will no longer receive SMS messages unless you opt back in.
You may also contact us at 910-800-8889 or billing@nclawnhero.com for assistance.
10. Customer Support
For questions or support regarding messaging, contact:
Phone: 910-800-8889
Email: billing@nclawnhero.com
You may also reply HELP to any SMS message for assistance.
11. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information:
👉 https://nclawnhero.com/privacy-policy
General Service Terms
12. Payment Terms
Payment for services may be made via:
- Jobber secure payment processing
- ACH
- Venmo
- Paypal
- Cashapp
- Zelle
- Cash
- Check
Invoices are due according to the terms listed on the invoice.
13. Limitation of Liability
To the fullest extent permitted by law, Lawn Hero LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
14. Service Modifications
We reserve the right to modify or discontinue services at any time without prior notice.
15. Governing Law
These Terms shall be governed by the laws of the State of North Carolina.
16. Changes to These Terms
We may update these Terms periodically. Updates will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of the revised Terms.